Refund Policy

This policy covers digital products and subscriptions bought directly from Socketic. Products installed from a marketplace, such as the Wix App Market, follow that marketplace’s billing and refund rules.

1. Refunds within 14 days

If a product does not work as described, you can request a refund within 14 days of purchase. We will first try to fix the problem; if we cannot, we will refund you in full.

2. After 14 days

We do not offer refunds after 14 days, except where the law requires it.

3. Subscriptions

You can cancel a subscription at any time. Cancelling stops future charges; it does not refund a period you have already been charged for, unless it falls within the 14-day window above.

4. How to request a refund

• Email support@socketic.com from the address you used to buy.
• Include your order number or receipt, and a short description of the problem.
• We reply by email. Approved refunds go back to your original payment method through our payment provider, and may take several days to appear.

5. Questions

See our Terms of Service or contact us at support@socketic.com. Socketic, Lahore, Pakistan.